If you have a complaint about a treatment, we will first try to discuss this with you.
It is also possible to engage an independent complaints officer. This can provide support in formulating the complaint or in the event of dissatisfaction and helps to find solutions. The therapist has the right to be informed of this. Our practice is affiliated with Quasir for this purpose.
If the efforts of the complaints officer or the way in which your dissatisfaction or complaint has been handled are unsatisfactory to you, you can turn to the Healthcare Disputes Disputes Committee (Geschillencommissie Zorggeschil).
For more information, visit the website of my professional association VBAG.
I offer my sessions in English or Dutch.